How is the price determined?

1. Review of the initial materials: 
   Consider the files, tapes, discs or other information you have on hand. Will we need to contact anyone to get additional logos, photos, videos, or background? Is your source material in good condition?
   

2. Carefully estimate the conversion, editing and/or design time:
   This is the most time-consuming aspect of most projects and your work order reflects the projected amount of time needed. You will be asked to approve any additional time required.
   

3. Consider the end format:
   Once your project is done we will prepare it in the format(s) you requested. If there is a better alternative we will let you know up front (for example, people often ask for a DVD when they really need a clip for the web).
   

4. Agree on shipping, pick-up or delivery:
   Most of our work is local and can be picked up. As a collection of freelancers (with fulltime jobs) we work together to serve you, and are available by appointment only from our main address. Delivery is also an option and may include a small transportation fee.
   

How do you bill?

• All projects require approval before work begins, and in moist cases, we agree on what the outcomes will be in person. Some projects may require approval by email. We will produce a work order and list relevant details, any findings, and an estimated cost.

• Payment is typically due upon completion.

• Projects that require extra processing, assigned event taping, or travel may require a 50% deposit.
  

What is the refund policy? 

• Clients agree on the work to be completed in advance to minimize any potential issues, and we take great care to deliever your expected results. We will always ask how you want us to handle any decision points that may increase the estimated time or cost.

• To date, we have never had to issue a refund (but we have had to remind a few people to pay).
  

What payment methods are accepted?  

• Personal checks

• Payment by credit/debit card (via electronic invoice)

• Cash

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